Self-Study Guide-BSBINS307 Retrieve information from records ACM Core units AURACA001 Respond to

Core units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA105 Sell automotive products and services AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURETR125 Test

engineering or related environment MEM16008A Interact with computing technology MEM17003A Assist in the provision of on the job training MSAENV272B Participate in environmentally sustainable work practices Elective units MEM05001B Perform manual soldering/desoldering - electrical/electronic components MEM05002B Perform high reliability soldering and desoldering MEM05003B Perform soft soldering MEM05006C Perform brazing and/or silver soldering MEM09002B Interpret technical drawing MEM10002B Terminate and connect electrical wiring MEM10003B Install and test electrical wiring and circuits up to 1000 volts a

specifications

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

negotiate and refine a design brief If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-BSBINS307 Retrieve information from records ACM Core units AURACA001 Respond toOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the