Self-Study Guide-HLTENN065 Research and report on nursing trends and practice Certificate II aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units BSBSMB401 Establish legal and risk management requirements of small business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB421 Manage small business finances Elective units BSBRES411 Analyse and present research information BSBSMB301 Investigate micro business opportunities BSBREL401 Establish networks BSBMKG401 Profile the market PSPGEN028 Provide a quotation BSBWOR424 Develop a time management plan If you require RPL Kits with comprehensive benchmarking

procedures and programs Elective Units AURAMA006 Contribute to planning and implementing business improvement in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR123 Diagnose and repair spark ignition engine management systems AURLTB001 Overhaul light vehicle braking system components AURLTD105 Diagnose and repair light vehicle suspension systems AURLTQ101 Diagnose and repair light vehicle final drive assemblies AURLTQ102 Diagnose and repair light vehicle drive shafts AURLTX101 Diagnose and repair light vehicle manual transmissions AURMCA101 Manage motor sport team media liaison If you require RPL Kits with comprehensive benchmarking

BSBSTR402 Implement continuous improvement

Core units CPCCCM2012 Work safely at heights CPCCDE3016 Identify hazards on demolition sites and apply risk management strategies CPCCDE3017 Select and use hand tools and equipment for demolition tasks CPCCDE3018 Select and use small plant and equipment for demolition tasks CPCCDE3019 Demolish small buildings and structures using hand tools and small plant and equipment CPCCDE3020 Select and use tools and equipment for hot work in the demolition industry CPCCDE3027 Read and interpret demolition site plans and drawings CPCCOM1015 Carry out measurements and calculations CPCCWHS2001 Apply WHS requirements

Self-Study Guide-HLTENN065 Research and report on nursing trends and practice Certificate II aggressive or abusive customers SIRXCEG009Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the